How We Work
Scoped to your environment, not sold from a menu.
There are no fixed packages here. Near Earth Orbit looks at what you run, writes down what it’ll take to run it well, and prices that. Three engagement types cover almost every situation.
Assessment work defines the real scope before you commit to a larger operating model.
Ongoing managed support carries the day to day: monitoring, patching, security, backups, and response.
Projects and incident work are quoted separately with a written scope of their own.
Scope and pricing follow environment size, responsibility carried, and response speed.
Engagement Type
Assessment and remediation planning
Best for businesses that need to understand current gaps and decide what gets fixed first.
A fixed-scope review of your environment or your compliance posture. You get findings, a prioritized roadmap, and real costs. Useful on its own, and the natural first step for everything else.
Fixed scope · Fixed price
- Current-state review and gap analysis
- Priority-ranked remediation path
- Documentation and evidence planning
- Findings, roadmap, and costs in writing
Engagement Type
Ongoing managed support
Best for businesses that want their IT run month to month with clear accountability.
Near Earth Orbit runs your IT month to month: monitoring, patching, security, backups, and support with response commitments in writing. Fully managed, or co-managed next to your internal IT.
Monthly · SLA-backed
- Infrastructure and cloud administration
- Endpoint, patching, and security hygiene
- Backups and recovery readiness
- Fully managed or co-managed with a written split of duties
Engagement Type
Projects and incident work
Best for defined work with a start and an end, from migrations to active incidents.
Migrations, buildouts, compliance remediation, and incident response. Quoted separately with a written scope, so project work never hides inside your monthly bill.
Quoted separately · Time and materials or fixed fee
- Migrations and infrastructure buildouts
- Compliance remediation projects
- Incident investigation, containment, and recovery
- Written scope and quote before work starts
Pricing
What this costs.
No packages, but no mystery either. These are the real numbers. Final pricing is set in a written quote at your actual counts, as a single all-in monthly total.
Ongoing, fully managed
$140 to $165 per user per month
Rate depends on team size. Engagements start at $1,950 per month, which covers monitoring, patching, security, backups, and support with written response commitments.
Ongoing, co-managed
$85 to $110 per user per month
Your internal IT keeps the work they own, Near Earth Orbit runs the platform and takes escalations under a written split of duties. Starts at $2,500 per month.
Projects
$115 to $135 per hour
General IT projects at $115 per hour, compliance work at $135. Fixed-fee where scope is clear, and every project gets a written quote before work starts.
Compliance gap assessment
Fixed fee, typically $3,500 to $4,500
For a single-site business up to about 25 endpoints; larger or multi-site environments are quoted. You keep the full report and your score either way.
- Billed counts reconciled quarterly, in writing. True-ups and true-downs both.
- Tooling passed through at documented cost, and hardware at zero margin.
- Included work itemized at $0.00 on the invoice, so you can see what the plan absorbs.
- Critical response commitments run from one hour on the entry tier to 15 minutes on the top tier, with a 24/7 critical emergency line on every plan.
Continuity
One engineer, by design.
Near Earth Orbit is one senior engineer. That’s the product: the person who answers already has the full picture of your environment. It’s also a fair thing to worry about, so here’s how the risk gets managed.
Monitoring never sleeps
NinjaRMM and Action1 watch endpoints, patching, and alerts around the clock. That coverage is tooling-based, not a staffed operations center, and we'd rather tell you that than pretend otherwise.
The emergency line gets answered
Every plan carries a 24/7 critical emergency line. Daniel works remote-first from Omaha with no travel schedule; in practice he's rarely more than a few minutes from a keyboard.
Nothing lives in one head
Every environment is documented as it changes: credentials, configurations, and runbooks in a system of record you could hand to any competent successor. Your documentation is yours.
The client list stays small on purpose
Small enough that the written commitments hold. Growth comes after capacity, never ahead of it.
If that model doesn’t fit your risk tolerance, a larger firm is the right call, and you’ll hear that from us in the first conversation.
The First Conversation
What a discovery call actually looks like.
You describe the business. What you do, what systems you rely on, what has been hurting. No prep needed and no technical vocabulary required.
You get straight answers. Where your risk sits, what to fix first, and roughly what that costs. If Near Earth Orbit isn't the right fit, you hear that too.
You decide with a document. If it makes sense to continue, the next step is a written scope and price. Nothing starts on a handshake.
FAQ
The things buyers ask first
Next Step
Start with the conversation.
Thirty minutes about your business. You leave with clarity whether or not you hire Near Earth Orbit.
Prefer the phone? +1 (402) 819-7177