Current Client Support
Use this page when you need active support, not a sales conversation.
Existing clients can submit requests here or use the emergency line for critical outages and active security incidents.
Critical issues should go directly to the emergency line.
Support requests are triaged by priority and business impact.
Every request goes to the engineer who knows your environment.
New prospects should use the contact page to start a discovery conversation.
Critical issue?
Skip the form and call the emergency line directly.
SLA
Response time commitments
Critical issues are handled around the clock. The exact commitment at each priority is set by your plan tier and written into your service agreement.
Critical
15 min to 1 hr
System outages, active security incidents, or business-stopping issues. Answered around the clock.
High
1 to 2 hrs
Issues affecting multiple users or core services
Medium
Same business day
Single-user disruption or non-critical operational issue
Low
1 business day
General requests, questions, and scheduled follow-up
Submit a support request
Include the business impact, the affected systems, and any steps already taken so the issue can be triaged correctly.
Not a Current Client?
Use the contact page for discovery and scope conversations.
If you’re evaluating Near Earth Orbit for managed IT, compliance work, or incident response readiness, start with the contact page instead of the support form.